Question 1

What is your service minimum?

Accepted Answer

Our service minimum is 2 hours.

Question 2

How do I book?

Accepted Answer

Booking at Hook'd on Sugar is easy! Contact us using the form on the "Book Online" page and we will get back to you within 24-48 hours or give us a call at 404-275-3384, if no one answers we will get back to you as soon as possible.

Once we receive your inquiry form we will send over a proposal with our terms and conditions for you to reserve your event day and time. We love to discuss event details with our clients therefore we like to schedule a phone call before a deposit is made. Our clients are our priority so we are always a phone call away!

Question 3

What is your refund/cancellation policy?

Accepted Answer

If the event is cancelled by the client 45 days prior to the event date all prepayments and deposits will be returned, but if the event is cancelled 44 days or less all deposits and prepayments will be forfeited.

In the event of cancellation, we can apply the balance of your deposit as a payment to another event.

Question 4

What happens if it rains and my party is outside?

Accepted Answer

If we know 24 hours in advance, we can prepare with our outdoor tents at an additional cost.

Question 5

Can you provide service around the pool and/or water?

Accepted Answer

Yes, we absolutely can as long as we are two feet away from the water area. Due to the use of electricity with our bar, our equipment can't get wet!

Question 6

Can you move equipment?

Accepted Answer

To preserve the life of our equipment, we require our staff to be present after the inventory location is approved. In some cases, our courier may need to drop off inventory an hour(s) in advance. If this happens our equipment cannot be moved after we leave the premises. An additional fee will be charged if inventory is moved after we have already agreed upon a location and our staff has left.

Question 7

Do you offer lactose-free options? What if I don't want candy?

Accepted Answer

We absolutely do, please let us know when you submit your inquiry and/or when you speak to a representative. You can request to have a no candy bar, as well.

Question 8

What all is included in your Hook'd On Sugar service?

Accepted Answer

Our experience includes themed uniformed bar attendant or attendants depending on your guest count, our service bar, an array of candies, dry ice depending on your event specifics, coke products, bottled water, drink ingredients, and custom bar accessories.

For kids who are looking for a mature event style, we do offer custom decorations such as edible flower garnishes, glassware, acrylic signs and more to adapt to the aesthetic.

Question 9

What if i want milkshakes instead of mocktails?

Accepted Answer

We offer both options but they can be chosen separately.

Question 10

Can we do a tasting beforehand?

Accepted Answer

You can request a tasting for an additional fee.

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